Michael Turner Key Takeaways
- A recall applies to model numbers, serial prefixes and build dates, so the label comes before the brand name.
- The October 2010 Consumer Product Safety Commission notice covers GE Monogram dishwashers built January 2004 to December 2006 with named ZBD68 and ZBD07 model groups.
- A May 2007 notice on rinse aid leaking onto wiring also named one GE Monogram model, ZBD3500Z0, sold between 1997 and 2001.
- Most dishwasher problems are faults, which are repairs and not recalls.
- Keep a photograph of the label and a note of when and where you checked.
The Bottom Line
Check the label first, then the manufacturer and federal lists, and treat a named model as a stop-and-call situation. Everything else is a fault, and the price of fixing it is confirmed after on-site diagnosis, with a written estimate before work begins.
Owners ask whether there has been a recall on a Monogram dishwasher for two reasons: they have seen a notice, or they have bought a house with the dishwasher already in it. The honest answer starts with the label inside the door, because a recall applies to model numbers, serial prefixes and build dates, and not to a brand name. This guide shows where the label is, what two federal notices covering GE Monogram dishwashers actually say, and how to separate a recall from an ordinary fault.
| Where to look | What you find | Why it matters |
|---|---|---|
| The label inside the dishwasher tub | Brand, model and serial number | A notice applies to model and serial ranges |
| The owner's manual or purchase papers | Model and purchase date | Backs up a worn or unreadable label |
| The Consumer Product Safety Commission recall list | Notices by product, model and date | The authority for a federal recall |
| The GE Appliances recall information | The manufacturer's notice and remedy | Tells you how to arrange the fix |
How Do You Check a Monogram Dishwasher Recall?
Read the model and serial number from the label, then compare them with the manufacturer's recall information and the federal list kept by the Consumer Product Safety Commission. Write both numbers down exactly, because one character changes the answer. In the 2010 notice below, the numbers are on the inside of the tub, on the front left side.
Photograph the label in good light and keep the picture with the receipt. If you inherited the dishwasher with the house, run the same check, because a recall follows the product and not the buyer.
What Did the 2010 GE Profile and Monogram Dishwasher Notice Say?
It covered GE Profile dishwashers built from July 2003 to December 2005 and GE Monogram dishwashers built from January 2004 to December 2006, because water condensation could drip onto the electronic control board, short it and overheat a connector. The Commission announced it on October 26, 2010, for about 174,000 units, with five reports of fires and no injuries reported. The Monogram model numbers named begin ZBD6800K, ZBD6880K, ZBD6890K, ZBD0700K and ZBD0710K, each with an ending of 00, 01, 03 or 10.
- Serial numbers. Must also begin with one of the letter pairs listed in the notice, so read the notice and not only the model.
- Advice at the time. Stop using the dishwasher, switch off its supply at the fuse or breaker and tell everyone in the house.
- Remedy. A free in-home repair, or a rebate toward a new unit, through GE.
Was There an Earlier Notice That Named a Monogram Dishwasher?
Yes, in 2007, and it was about rinse aid. The Commission announced on May 16, 2007 a recall of about 2.5 million GE built-in dishwashers sold under several brand names, including a GE Monogram model, ZBD3500Z0, because liquid rinse aid could leak from the dispenser onto internal wiring, causing a short and overheating. Those units were sold between September 1997 and December 2001, and the remedy was a free repair or a rebate toward a new dishwasher.
Both notices concern old machines. If your dishwasher is newer than the build dates, they do not cover it, though a model name in the same family is not proof either way. The label is the test.
Recall or Fault
Most dishwasher problems are faults, and the difference decides who pays and who fixes it. A recall is a defect across a model range with a remedy from the manufacturer; a fault is one machine failing, and it is a repair. A leak, an overfill or a code on the display is a fault unless the label puts your model on a notice.
- Water in the base. A leak to stop and investigate; see the Monogram dishwasher safety guide.
- C9, a leak detected. The C9 page covers this code.
- Foam or dispenser trouble. The site's rinse aid notice covers the checks.
While Waiting for a Remedy
If a notice names your model, follow its interim advice and ask the manufacturer for it in writing. For an older machine on a notice, the cautious course is to stop using it until the remedy is done.
- Do not run it unattended. The cost of a problem is highest when nobody is home.
- Know the shutoff. Find the supply valve under the sink and the breaker.
- Stop at any burning smell. Switch off at the breaker and do not restart it.
- Record the call. Note the date, the reference number and who you spoke to.
Whatever the label says, keep a bucket of common sense about water and electricity near the machine: know where the shutoff is, and do not ignore a smell or a puddle because the model is not on a list.
Which Label Do You Have to Read?
Read the model on the plate inside the tub and compare it with the model lists in each notice, character by character. The 2010 notice names the ZBD6800K, ZBD6880K, ZBD6890K, ZBD0700K and ZBD0710K groups, and the 2007 notice names ZBD3500Z0, so a Monogram dishwasher with a different model number is outside both of them. A dishwasher whose number is close to one on a list is not covered by it, and the label on your own unit is the only test.
- Model prefix. Compare the model with the lists in the notices.
- Serial prefix. The first letters of the serial number must match too.
- Build date. Many serial numbers carry it, and the owner's manual explains how to read it.
If the plate has worn away, the original manual or the installer's paperwork is the fallback. Our Monogram appliance dedicated circuits guide is also worth a look if a dishwasher on an old installation trips its breaker.
Keeping a Record of What You Checked
A recall check is not a one-time job: the people most likely to need the record are the next owner and you, a year from now. A photograph of the label and a note of the date and source take a minute and save an argument later. Dishwashers are reinstalled in remodels and left behind when people move, so the record outlives your memory of it. Check again after buying a second-hand unit or when a new notice appears in the news, since a clean result today says nothing about next year.
A recall remedy comes from the manufacturer, so start there. A visit from us covers what a notice does not: leaks, fill faults, dispensers and worn parts. Monogram dishwasher repair covers them, and the price is confirmed on site after diagnosis, with a written estimate before work begins. Schedule a visit or contact us with the model number.